Leading automotive aftermarket supplier
20% increase in sales
35% reduction in product returns
Business Goals
Efficiently identify right automotive parts amongst thousands of products with minor variations.
- Reduce time to locate an exact match.
- Minimize product match errors due to manual processes.
- Reduce product returns.
- Improve customer experience.
Solution
- Rich, user-friendly cross-platform mobile application with advanced image object recognition
- Ability to scan replacement parts using the mobile phone camera.
- AI/ML algorithms
- Process scanned image.
- Compare with a database of products.
- Identify perfect match
- Present results via mobile device to store agents.
Outcomes
- Rapid, accurate identification of exact product matches.
- Zero human errors.
- Store agents able to identify the right match for improved CX.
